Returns & Exchanges
At Hasselblad EU, we are committed to the highest standards of optical excellence and customer satisfaction. If you are not completely satisfied with your purchase, you may return your equipment in its original condition within 14 days of delivery.
Initiate Your Return
Log into your Hasselblad account and navigate to your order history to request a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the camera body, lenses, and all original accessories in the original manufacturer packaging to prevent damage during transit.
Shipping and Insurance
Affix the provided prepaid shipping label to your parcel and drop it off at an authorized courier location; we recommend retaining your tracking receipt.
Inspection and Refund
Once our technicians verify the integrity of the hardware, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing