Frequently Asked Questions
Support and Information for the Hasselblad European Community
Which European countries do you ship to?
We provide premium insured shipping to all EU member states, as well as Norway, Switzerland, and the United Kingdom via our dedicated logistics partners.
What is the warranty period for a new Hasselblad camera?
All new Hasselblad cameras and lenses purchased through the EU store come with a comprehensive 24-month manufacturer warranty covering technical defects and workmanship.
Can I request a VAT-exempt invoice for my business?
Yes, during the checkout process, EU-based businesses with a valid VAT ID can enter their details to receive a VAT-exempt invoice according to intra-community supply rules.
What is your return policy for high-end optical equipment?
We offer a 14-day return window for all items. Products must be returned in their original, unopened packaging with all security seals intact to qualify for a full refund.
Are software updates included with my purchase?
Yes, all Hasselblad users receive lifetime access to Phocus image processing software and regular firmware updates to ensure your equipment maintains peak performance.
What payment methods are accepted in the EU store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank wire transfers for high-value professional equipment orders.